Telehealth appointments
See your physiotherapist or exercise physiologist by video call, wherever you are.
Can't get to the clinic?
A telehealth appointment is a video call with one of our physiotherapists or exercise physiologists. You talk to your clinician on a secure video link, using your phone, tablet or computer.
It is handy if you are away from Townsville, live out of town, can't easily travel, or just can't fit a trip to the clinic into your day.
What telehealth works well for
- follow-up appointments to check how you are going
- reviewing and progressing your exercise program
- advice on managing pain or an injury
- keeping your treatment going while you are travelling
Some things need hands-on treatment or a closer look, like massage, dry needling or a detailed assessment of a new injury. If we think you need to come in, we will tell you and help you book.
How it works
Book
Book online or call reception on 07 4724 0768 and ask for a telehealth appointment.
Get your link
Before your appointment we send you a link to a secure video call.
Get ready
Find a quiet spot with good internet and enough room to move.
Join the call
Open the link a few minutes early. Your clinician joins you at your appointment time.
What you need
- a phone, tablet or computer with a camera and microphone
- a good internet connection
- a quiet, private space with enough room to move
- comfortable clothes, so you can show us how you move
If the video drops out, your clinician will call you on your phone so you can finish the appointment.
Prices
Telehealth appointments cost the same as appointments in the clinic.
| Appointment | Length | Price | On a pass |
|---|---|---|---|
| Initial appointment | 60 min | $225 | |
| Follow-up appointment | 30 min | $150 | $135 |
Prices in AUD, the same for physiotherapy and exercise physiology. Private health fund rebates vary. To find out what rebate you will receive, please check with your health fund, as it depends on your fund and level of cover. A physiotherapy pass brings each follow-up to $135.
Common questions
Is telehealth as good as seeing someone in person?
For follow-ups, exercise programs and advice, telehealth works very well. For hands-on treatment you need to come into the clinic. We will always tell you which is best for you.
Is the video call private?
Yes. We send you a link to a secure video call. Choose a private spot at your end so you can talk freely.
Can I claim telehealth on my health fund?
Many health funds cover telehealth physiotherapy and exercise physiology, but it depends on your fund and level of cover. Check with your fund before you book.
Can I have my first appointment by telehealth?
Often, yes. If we think we need to see you in person to assess you properly, we will let you know when you book.